For those of you who are visual learners and don’t have time to read the book, you will enjoy this hour long video of Dr. Crawford’s second PBS special entitled, “From Chaos to Calm: Dealing with Difficult People Versus Them Dealing With You.”

Filmed in the studios of KUHT in Houston, TX, and then shown around the country on the PBS network, this video walks you through a step by step model for dealing with conflict, as well as, those difficult people who may be resistant to hearing what you are wanting them to know.