Would You Like To Know:

• The underlying causes of conflict, or how a simple disagreement can so quickly turn into a vicious cycle?
• When we are dealing with these “difficult people”, how can we tap into their internal motivation to hear what we have to say as valuable information?
• How can we deal with conflict more proactively? Or, how can we interact with people in a way that defuses conflict before it starts, without ignoring the problem, or sweeping it under the rug?

Would you like to be able to apply this knowledge to employers, employees, coworkers, customers, friends, family, and even strangers? If so, this book is for you!