Steps 5 & 6 – Step 5 Being the “Magic Step” in Dealing with Difficult People
“To create solution-focused conversations, we must be truly focused on the solution and the future, not the problem and the past.” ~ Bill Crawford Recent Posts When We Aren’t Willing To Be Wrong Dealing With Unwanted Negative Emotions How to Stop an...
Steps 3 & 4 – Dealing with Difficult People
“Until we understand the ‘why’ behind another’s resistance, we will be forever stuck in a brainstem debate about who’s right.” ~ Bill Crawford Recent Posts When We Aren’t Willing To Be Wrong Dealing With Unwanted Negative...
6 Steps to Dealing with Difficult People – Step Two
“Dealing successfully with difficult people initially requires us being aware of two things… what we want to bring to the conversation… and what we want to bring out in others.” ~ Bill Crawford Recent Posts When We Aren’t Willing To Be Wrong Dealing...